Terms of Service

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Thanks for choosing Wingo Fi a Company of Tech Boyz LLC. Please read all of our Terms & Conditions (“T&Cs”), which contain important information about your relationship with us.

 

When are terms and conditions agreed upon

It is an impossibility to complete any transaction without acknowledging and agreeing to Wingo Fi a Company of Tech Boyz LLC Terms and Conditions. 

Our checkout process does not allow ANY purchase to be completed without acknowledgment and acceptance of our Terms and Conditions.

It is expected that all customers will stay current with any changes posted to our terms and condition page through the entire length of their service with us.

 

When providing us your information

You acknowledge that you are eighteen (18) years of age or older and you agree that you have the legal authority to enter into this agreement. You agree that all information supplied to us during any purchase is correct and complete. You understand that providing Wingo Fi a Company of Tech Boyz LLC. false or incorrect information may result in additional fees, product and/or service delays or suspension or termination of your services. 

 

OTR Mobile Fair Usage commitment

To ensure that our hotspots have fair access to the network, we will monitor mobile hotspot usage on a regular basis to ensure that usage is both reasonable and fair. If during our investigation we find the account is being misused it will be terminated without notice and without a refund.

 

Who can use this service

Our service is meant for personal use. Yes, you can use it to run your business, however, it is not meant to be used by your customers on a regular basis. Examples of misuse would be but not limited to a coffee house with all customers having access, renting timed use to video game players or supplying our service to a cost of others at your establishment. While we do offer truly unlimited wireless internet we do reserve the right to investigate accounts that have uncommonly high data use. If during our investigation we find the account is being misused it will be terminated without notice and without a refund.

 

Charges for Mobile Hot Spot Plans

All charges for mobile hot spot plans which you purchase from Wingo Fi a Company of Tech Boyz LLC, are paid in advance.  Full payment is due at the beginning of each plan period.  Under no circumstances will any proration of the charges be made regardless of the length of time service is provided by Wingo Fi a Company of Tech Boyz LLC during the plan period.

 

Device Purchases and Returns

A Restock fee of $25 will apply to purchases that are shipped to customers. This includes, but is not limited to, wireless devices and bring your own sim packages. This fee will be subtracted from the total amount of the refund. The restock fee is not applicable to the purchase of monthly service for existing customers, monthly service purchases are final and cannot be refunded . 

Devices, such as mobile hot spots, which you purchase from Wingo Fi a Company of Tech Boyz LLC, may be returned to us within 14 days after your purchase, unopened in its original packaging, for a full refund. If account has used more than 10 Gigabytes of data in the 14 day trial, service will not be refunded. Following this 14-day period, you are not entitled to any refund of your purchase for any reason.  If you fail to return any device purchased from Wingo Fi a Company of Tech Boyz LLC in accordance with these terms, you expressly agree that you are not entitled to a refund, that the full amount of your payment was properly due and owing, and you will not seek, and are not entitled to, any charge back or other credit from your bank or credit card company. 

 

Authorization to Pay by Credit or Debit Card

If the Payment Method you choose is to pay by credit or debit card, we may obtain pre-approval from the issuer of the card for an amount up to two times the amount of the purchase. We will bill your card at the time of purchase (same day) for auto renewals and you will be billed continually every month until cancelled by written or verbal consent. A written cancellation request can be sent via email. If you complete an auto renewal or one time renewal purchase before your 30 days has ended, you will not lose any days of service. Your 30 days will be consider paid for in advance and be applied to your account after the current 30 days has ended. If you cancel an order before completion, that pre-approval may result in your funds or available credit not being immediately available. If you pay by debit card and your payment results in an overdraft or other fee from your bank, you alone are responsible for that fee. When a refund is processed, we will complete it on our end within 2 business days, an email will be sent to the email on your account, it can take your bank 3 to 7 business days to return the funds to you. Failed auto renewal payments will result in service termination and additional fees and penalties to reconnect your service. If you dispute a valid credit card charge with OTR Mobile, inc. your account may be terminated. Accepted payment methods include Visa, MasterCard, American Express and Discover.

 

Plan Renewal

Wingo Fi a Company of Tech Boyz LLC only offers a monthly subscription for its service. Any cancellation or stoppage of your subscription will result in termination of service at the end of your cycle. In order to continue or reinstate services, a re-connection fee is required.All billing is done electronically. All customers enrolled in automatic billing will be charged automatically for each billing period on their respective due date with their selected payment method. Customers not enrolled in automatic billing must pay the total amount due on the 30th day or prior to continue uninterrupted service. Customers with 2 or more failed payments may have their accounts terminated or pay extra fees to continue service. If you were on the old rate plan of $60 and grandfathered in through auto renewal services, a failed payment could result in your price plan being removed and your account set to the most current pricing.

 

Equipment

Modems, routers, antennas, and cables are available for purchase. Wingo Fi a Company of Tech Boyz LLC will provide exchange, return and warranty policies for those devices. End users can provide their own equipment, Wingo Fi a Company of Tech Boyz LLC cannot be held liable for providing technical support for end an user that provided their own equipment. In addition, Wingo Fi a Company of Tech Boyz LLC cannot guarantee that an end user provided equipment will work correctly with our service. A Restock fee of $25 will apply to purchases that are shipped to customers. This includes, but is not limited to, wireless devices and bring your own sim packages. This fee will be subtracted from the total amount of the refund. The restock fee is not applicable to the purchase of monthly service for existing customers, monthly service purchases are final and cannot be refunded . 

 

Service Speeds and Signal

Speed and Signal strength depends upon the cellular service coverage and equipment capabilities. The maximum speed for the service is 100 mbps that however, is not the average speed that our customers experience. Most customers experience speeds of 12 mbps to 35 mbps. Wingo Fi a Company of Tech Boyz LLC does not offer, promise, or guarantee minimum speeds. All services are provided on an AS IS basis and throughput speeds are not guaranteed.

 

Termination of Service

ALL SALES ARE FINAL.

 Due to the unique nature of the service offered by Wingo Fi a Company of Tech Boyz LLC, it may become necessary on rare occasions to permanently terminate or temporarily suspend our service at any time without advance notice to you.  You expressly agree that we have the absolute right to do so.  In such event, you will not be entitled to any refund or proration of any payment, including prepaid plans, you have made.  You agree not to seek any charge back or other credit from your bank or credit card company and expressly acknowledge that the full amount of payment you made was properly due and owing. 

 

A restock fee of $25 will apply to purchases that are shipped to customers. This includes, but is not limited to, wireless devices and bring your own sim packages. This fee will be subtracted from the total amount of the refund. The restock fee is not applicable to the purchase of monthly service for existing customers, monthly service purchases are final and cannot be refunded . 

We reserve the right to modify or discontinue the Service, temporarily or permanently at any time without notice. We may change any terms, rates, conditions, fees, expenses, or charges regarding your Service at any time without notice. 

 

You can choose to cancel your service at anytime with the understanding that there will be no refund. All services once paid for are non refundable. This applies to auto renewals, one time renewals, 90 day plans and 1 year plans. Once a service is paid for it cannot be cancelled for a refund. To request the closure of your account please send an email, call 720-226-2323 or use our live chat link on www.wingofi.com. Your account will then be closed at the end of the time period you have paid for. If you request that the account be closed on the same day there will be no refund on future days of service or previous payments.

 

Outages and Service Delays Out of Our Control

Wingo Fi a Company of Tech Boyz LLC will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things we do not control, or an during a warranty replacement.

 

Revisions and Price Increases

Wingo Fi a Company of Tech Boyz LLC may revise the terms and conditions of this agreement from time to time, including any of the policies which may be applicable to usage of accounts or pricing by posting such revisions to our website at www.wingofi.com. You agree to visit this page and the links thereon periodically to be aware of and review any such revisions. Product costs can occur without notice. You will be notified regarding a price increase in your monthly plan prior to the effective date of the price increase.  If you do not agree to the new renewal price, it is your responsibility to notify Wingo Fi a Company of Tech Boyz LLC of cancellation of your plan prior to your renewal term or you will be billed at the new rate.

 

Resale of Wingo Fi a Company of Tech Boyz LLC.

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Customers are not permitted to resell or redistribute their accounts or products to other individuals or businesses without consent from Wingo Fi a Company of Tech Boyz LLC. If an account is found to be resold it may be terminated without notice and without a refund being issued. If you are interested in becoming a reseller please send an email request.